During my internship with Transamerica, a multi-department needs assessment revealed that both employees and managers were not holding difficult conversations. I worked closely with subject matter experts and HR business partners to identify common difficult conversations and scenarios that would be incorporated into the course. As the sole designer of this course, I followed the SAM model closely to provide prototypes of the scenarios and content to ensure the course was meeting the identified business need early on in development. The course coaches participants on the six steps of having difficult conversations while they experience real-world scenarios, apply newly learned skills and practice how to respond in a variety of situations. 

Learning Objectives

Terminal objective:

• Have difficult conversations that lead to positive outcomes

Enabling objectives:

• Recognize when difficult conversations need to occur​

• Identify the benefits of having difficult conversations

• Apply strategies yo prepare and conduct for difficult conversations 

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Tools Used: Articulate Rise 360, Articulate Storyline 360, Adobe Express (graphics)

Target Audience: Individual contributors and managers

Development Time: 4-5 weeks